Return and Refund Policy

Since all our products are made-to-order through Printful’s Print-on-Demand service, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect. Please read the details below:

• Defective or Incorrect Items: If your item is damaged, misprinted, or incorrect, please contact us within 14 days of receiving your order. We will review your claim and arrange a replacement through Printful.

• Change of Mind: Due to the custom nature of our products, we cannot accept returns or exchanges if you change your mind or order the wrong size. Please check the size guide carefully before purchasing.

• EU Consumer Rights: While EU law grants a 14-day return period for online purchases, this does not apply to custom-made products like ours.

For return inquiries related to defective or incorrect products, please email us at -Hello@theoffline-club.com with your order number and photos of the issue.

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EU GPSR-related product information

Printful - Manufacturer contact information

    • Name: Printful
    • Email address: support@printful.com
    • Postal address: Raina bulvaris 25, Riga, Latvia, LV-1050
  • Age restrictions: For adults
  • EU Warranty: 2 years
  • Other compliance information: Meets the azo dyes and formaldehyde level requirements.